08:30-09:30

Registration, Refreshments, Networking & Exhibition

09:30-11:00

PLENARY SESSION 1

THE CHANGING FACE OF ORGANISATIONAL MANAGEMENT IN PUBLIC & PRIVATE SERVICES

Skills of Leadership: Locating Continuous Improvement in Management Leadership of Public Services
John McTernan
Writer, FT contributor, Broadcaster, Policy Adviser to 2 Prime Ministers

KEYS TO SUCCESS THROUGH CONTINUOUS IMPROVEMENT

Setting a Standard for Leadership: CI – The Success Story of the Last Decade
Katherine Kerswell
Former Director General, Civil Service
Cabinet Office

Lean in Higher Education – Lessons from HE
Mark Robinson
Director of Lean
University of St Andrews
Managing Director
St Andrews Lean Consulting

Transformation: The Human Perspective
Rebecca McCaffry
Associate Technical Director, Management Accounting
The Association of International Certified Professional Accountants (CIMA)

Panel Discussion including Q&A

11:00-11:30

Refreshments, Networking & Exhibition

11:30-13:00

PLENARY SESSION 2

PEOPLE BEHAVIOUR AND CHOICE – IMPACTS AND CHANGE

Elspeth Kirkman
Senior Director: Health, Education, and Communities
The Behavioural Insights Team

Cllr Peter Fleming OBE
Chair, Improvement & Innovation Board
Local Government Association

Engaging for Success
Nita Clarke, OBE
Director, IPA Involve
Involvement and Participation Association

Panel Discussion including Q&A

13:00-13:15

ICiPS Awards Presentation

13:15-14:15

Lunch, Networking & Exhibition (Side Studio)

14:15-15:15

PARALLEL SESSIONS A

(delegates select one seminar)

Seminar A1

IT Services Change Management

Shropshire Council

Using Continuous Improvement to Reduce Risk and Improve Change Outcomes
Andrew Boxall
Head of Technology
Shropshire Council

Seminar A2

Leadership & Consultation Research

University of Warwick

Changing the Public Management Paradigm: Extending Co-production with Users, Building Sustainability into Change Management
Chris Buckell
Business Improvement Facilitator
Babcock International

Seminar A3

Working with Challenging Service Users

Paraffin

Project Bridge, Portsmouth City Council Rough Sleeping Programme. Achieving Trust
Pam Hamilton
Managing Director
Paraffin

15:15-15:45

Refreshments, Networking & Exhibition

15:45-16:45

PARALLEL SESSIONS B

(delegates select one seminar)

Seminar B1

Infrastructure & Major Projects

Network Rail

Challenge and Transparency in Long-term Change
John Bilsland
Head of Continuous Improvement
Network Rail

Seminar B2

Criminal Justice

Serco, HMP Ashfield

Yellow Belt Training, Prisoner Release Preparation
Tonya Foster
perational Excellence Change Manager and Justice and Immigration Business Partner
Serco UK and Europe

Seminar B3

Stakeholder Engagement

Highways England

Damian Greenfield
Consultation & Engagement Manager, Regional Investment Programme (South West and South East)
Highways England

16:45

Conference Closes

Katherine
Kerswell
Former Director General, Civil Service
Cabinet Office
Elspeth
Kirkman
Senior Director: Health, Education, and Communities
Behavioural Insights Team – NESTA
John
McTernan
Writer, FT contributor, Broadcaster
Policy Adviser to 2 Prime Ministers
Mark
Robinson
University of St Andrews
Lean in Higher Education

Get In Touch

For any enquiries please contact Paul Rushworth on 020 7324 4330 or email paul.rushworth@neilstewartassociates.co.uk