09:30-11:00

PLENARY SESSION 1

THE CHANGING FACE OF ORGANISATIONAL MANAGEMENT IN PUBLIC & PRIVATE SERVICES

09:15

Chair’s opening remarks
Neil Stewart
Editorial Director
City View

09:25

CIMA & ICiPS looking ahead
Paul Turner
Regional Vice President, UK & Ireland
CIMA

09:40

Skills of Leadership: Locating Continuous Improvement in Management Leadership of Public Services
John McTernan
Writer, FT contributor, Broadcaster, Policy Adviser to 2 Prime Ministers

KEYS TO SUCCESS THROUGH CONTINUOUS IMPROVEMENT: Reflections on COVID-19

10:00

Setting a Standard for Leadership: CI – The Success Story of the Last Decade
Cllr Peter Fleming OBE
Chair, Improvement & Innovation Board
Local Government Association

10:15

Lean in Higher Education – Lessons from HE
Mark Robinson
Director of Lean
St Andrews University
Managing Director
St Andrews Lean Consulting

10:30

Transformation: the Human Perspective
Rebecca McCaffry
Associate Technical Director, Management Accounting
The Association of International Certified Professional Accountants (CIMA)

10:45

Panel Discussion and Q&A

11:00-11:15

Comfort Break

11:15-13:00

PLENARY SESSION 2

KEYS TO SUCCESS THROUGH CONTINUOUS IMPROVEMENT
Reflections on COVID 19

11:15

Keynote Address
Lord Kerslake
Crossbench Peer

11:30

People Behaviour and Choice – Impacts and Change
Johannes Lohmann
Principal Advisor
The Behavioural Insights Team

11:45

Engaging for Success
Nita Clarke OBE
Director
IPA Involve, Involvement and Participation Association

12:00

Panel Discussion and Q&A

12:15

ICiPS Awards Presentation

Presented by:
Debbie Simpson
Chief Executive
ICiPS
Sponsors address:
Martin Brenig-Jones
Managing Director
Catalyst Consulting Ltd
Announcement of Award Winners:
  • Outstanding Team Award
  • Lightbulb Award
  • Collaboration Award
  • ICiPS 2020 CEO Award for Excellence
Concluding remarks

Outstanding Team Award SHORTLIST

  • Sellafield
  • Network Rail
  • Shared Services Connected Ltd (SSCL)

Light Bulb Award SHORTLIST

  • Shropshire County Council
  • Orbis Partnership

Collaboration Award SHORTLIST

  • Serco
  • Paraffin, The Hive and Portsmouth City Council
  • Home Office

12:45

Lunch Break

PARALLEL SESSIONS

Each or our seminar topics has presented unique challenges during COVID-19 – often away from the limelight.

Panellists and case studies will be added to this programme from COVID-19 experience.

13:15

PARALLEL SESSIONS 1

Seminar 1 & Seminar 2

Seminar 1

IT Services Change Management

Shropshire Council

Using Continuous Improvement to Reduce Risk and Improve Change Outcomes
Andrew Boxall
Head of Technology
Shropshire Council

Seminar 2

Leadership & Consultation Research

University of Warwick

Changing the Public Management Paradigm: Sustaining Change Through Organisational Learning
Chris Buckell
Business Improvement Facilitator
Babcock International

14:05

Comfort Break

14:15

PARALLEL SESSIONS 3

Seminar 3 & Seminar 4

Seminar 3

Working with Challenging Service Users

Paraffin, The Hive & Portsmouth City Council

Project Bridge: Co-creation between Statutory, Voluntary and Community Sectors to Reduce Rough Sleeping in Portsmouth
Pam Hamilton
Lead Project Bridge Facilitator & Managing Director
Paraffin
Sharon George
Interim Head of Housing Need, Advice & Support Housing Need, Advice and Support Service
Portsmouth City Council

Seminar 4

Infrastructure & Major Projects

Network Rail

Challenge and Transparency in Long-term Change
Fran Barrand
Lead Continuous Improvement Specialist
Network Rail – Manchester Office

15:05

Comfort Break

15:15

PARALLEL SESSIONS 5

Seminar 5 & Seminar 6

Seminar 5

Criminal Justice

Serco, HMP Ashfield

Providing Yellow Belt (YB) Training and Certification to support Prisoner resettlement and employment prospects upon release
Tonya Foster
Operational Excellence Change Manager and Justice and Immigration Business Partner
Serco UK and Europe
Tom Barker
Business Services Manager
HMP Ashfield

Seminar 6

Stakeholder Engagement

Highways England

Stakeholder Engagement: It’s not what you do, but why you do it
Damian Greenfield
Consultation & Engagement Manager, Regional Investment Programme (South West and South East)
Highways England

16:05

Chair’s Closing Remarks

16:15

Conference Closes

Get In Touch

For any enquiries please contact Paul Rushworth on 020 7324 4330 or email paul.rushworth@neilstewartassociates.co.uk