08:30-09:30
Registration, Refreshments, Networking & Exhibition
09:30-11:00
PLENARY SESSION 1
THE CHANGING FACE OF ORGANISATIONAL MANAGEMENT IN PUBLIC & PRIVATE SERVICES
Skills of Leadership: Locating Continuous Improvement in Management Leadership of Public Services
John McTernan
Writer, FT contributor, Broadcaster, Policy Adviser to 2 Prime Ministers
KEYS TO SUCCESS THROUGH CONTINUOUS IMPROVEMENT
Setting a Standard for Leadership: CI – The Success Story of the Last Decade
Katherine Kerswell
Former Director General, Civil Service
Cabinet Office
Lean in Higher Education – Lessons from HE
Mark Robinson
Director of Lean
University of St Andrews
Managing Director
St Andrews Lean Consulting
Transformation: The Human Perspective
Rebecca McCaffry
Associate Technical Director, Management Accounting
The Association of International Certified Professional Accountants (CIMA)
Panel Discussion including Q&A
11:00-11:30
Refreshments, Networking & Exhibition
11:30-13:00
PLENARY SESSION 2
PEOPLE BEHAVIOUR AND CHOICE – IMPACTS AND CHANGE
Elspeth Kirkman
Senior Director: Health, Education, and Communities
The Behavioural Insights Team
Cllr Peter Fleming OBE
Chair, Improvement & Innovation Board
Local Government Association
Engaging for Success
Nita Clarke, OBE
Director, IPA Involve
Involvement and Participation Association
Panel Discussion including Q&A
13:00-13:15
ICiPS Awards Presentation
13:15-14:15
Lunch, Networking & Exhibition (Side Studio)
14:15-15:15
PARALLEL SESSIONS A
(delegates select one seminar)
Seminar A1
IT Services Change Management
Shropshire Council
Using Continuous Improvement to Reduce Risk and Improve Change Outcomes
Andrew Boxall
Head of Technology
Shropshire Council
Seminar A2
Leadership & Consultation Research
University of Warwick
Changing the Public Management Paradigm: Extending Co-production with Users, Building Sustainability into Change Management
Chris Buckell
Business Improvement Facilitator
Babcock International
Seminar A3
Working with Challenging Service Users
Paraffin
Project Bridge, Portsmouth City Council Rough Sleeping Programme. Achieving Trust
Pam Hamilton
Managing Director
Paraffin
15:15-15:45
Refreshments, Networking & Exhibition
15:45-16:45
PARALLEL SESSIONS B
(delegates select one seminar)
Seminar B1
Infrastructure & Major Projects
Network Rail
Challenge and Transparency in Long-term Change
John Bilsland
Head of Continuous Improvement
Network Rail
Seminar B2
Criminal Justice
Serco, HMP Ashfield
Yellow Belt Training, Prisoner Release Preparation
Tonya Foster
perational Excellence Change Manager and Justice and Immigration Business Partner
Serco UK and Europe
Seminar B3
Stakeholder Engagement
Highways England
Damian Greenfield
Consultation & Engagement Manager, Regional Investment Programme (South West and South East)
Highways England
16:45
Conference Closes
Get In Touch
For any enquiries please contact Paul Rushworth on 020 7324 4330 or email paul.rushworth@neilstewartassociates.co.uk